HCI Webinar Recap: Strategies for Managing Emotional Tension During Difficult Conversations, with Todd Davis
- Jonathan H. Westover, PhD
- Apr 8
- 2 min read
In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Todd Davis about strategies for managing emotional tension during difficult conversations. See a summary of the conversation below. Check out the full episode and let us know what you think!
Watch the episode here:
Quick Recap
Jonathan and Todd Davis discussed strategies for managing emotional tension in difficult conversations, with Todd emphasizing the importance of empathy and effective communication. They also touched on Todd's background and expertise in human resources and talent development, as well as his time as chief people officer. The conversation concluded with Todd highlighting the significance of relationships in all aspects of life and work.
Managing Emotional Tension in Difficult Conversations
Jonathan and Todd Davis discussed strategies for managing emotional tension in difficult conversations. Todd, a senior consultant at Franklin Covey with over 35 years of experience in human resources and talent development, shared his background and expertise. The conversation was virtual, with Todd joining from Salt Lake City, Utah. They also touched on Todd's time as chief people officer and his work with Stephen Covey.
Empathy and Effective Communication Strategies
The discussion focuses on the importance of empathy and having difficult conversations in professional and personal relationships. Todd emphasizes that empathy is the foundation for emotional intelligence and effective communication. He advises starting difficult conversations by expressing purpose and positive intent, rather than using the "sandwich method" of praise-criticism-praise. Todd recommends following up conversations with a clear email summary to ensure understanding. The speakers agree that addressing issues directly, while maintaining trust and consideration, can lead to more effective teams and collaboration. Todd concludes by highlighting the importance of relationships in all aspects of life and work.
Listen to the webinar here:
