HCI Webinar Recap: How Leaders Build Impassioned Engagement, Unrivaled Loyalty, And Boundless Growth By Measuring Real-World Impact, with Wendy Lipton-Dibner

In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Andy Crocker about what losing to Musk and Bezos taught him about real leadership. Check out the full episode and let us know what you think!

Watch the episode here:

Quick Recap

Jonathan and Wendy discussed the importance of measuring real-world impact in leadership and organizational development, exploring ways to build engagement and loyalty by focusing on measurable outcomes. They examined Wendy's experiences and research findings, which demonstrated the connection between human impact and business success, and discussed the development of systems to measure and communicate impact effectively. The conversation covered practical strategies for leaders to demonstrate the meaningfulness of their work, including the use of technology solutions to measure and report on real-world impact across various industries.

Measuring Real-World Leadership Impact

Jonathan and Wendy discussed the importance of measuring real-world impact in leadership and organizational development. Wendy shared her background, including her experience managing research studies and presenting to the United States Senate, which highlighted the focus on financial aspects over the human impact of the work. They agreed to explore ways leaders can build impassioned engagement, loyalty, and growth by focusing on measurable real-world impact.

Social Impact Over Profit Success

Wendy shared her journey of starting a social laboratory to prove that focusing on impact could lead to better financial outcomes than traditional business practices. She demonstrated this by exceeding industry revenue levels in her first year with a business model that prioritized people over profit. Jonathan expressed admiration for Wendy's approach and agreed that the connection between human impact and business success is strong, as it leads to better team performance and overall business outcomes.

Impact Measurement for Organizational Success

Jonathan and Wendy discussed the importance of measuring impact and its role in driving organizational success and employee engagement. Wendy shared her research findings and personal experiences, highlighting how the COVID-19 pandemic accelerated the need for more effective impact measurement methods. They agreed to focus on practical strategies for leaders to demonstrate the meaningfulness of their work to employees, emphasizing the need for clear communication and evidence of impact to foster engaged and passionate workforces.

Real-World Impact Measurement System

Wendy discussed the development of a system to measure real-world impact and foster employee engagement without adding extra work for organizations. She explained that she designed both an analog method and a tech-based solution, with the latter being patent-pending, to make it easier for organizations to implement these practices. The goal was to demonstrate the simplicity of building such systems and ensuring that the benefits extend beyond internal engagement to include stakeholders.

Understanding Product Impact Dimensions

Jonathan and Wendy discussed the concept of impact, focusing on the ripple effects of products and services beyond their initial benefits. Wendy explained that real-world impact involves five components: initial impact, impact ripples, impact importance, causality, and the life areas affected. They emphasized the need to measure and understand these effects to enhance product development and innovation.

Real World Impact Metrics Launch

Wendy and Jonathan discussed the importance of measuring and demonstrating real-world impact in both healthcare and sales organizations. Wendy explained their technology solution, Real World Impact Metrics, which provides easy-to-use analytics and reporting capabilities to help leaders show employees the proof of their daily impact. The system includes a game for customers to identify their impacts and generates weekly reports that can be shared in 5-minute impact meetings. Wendy shared contact information and websites for more information about her book and the technology platform, which will officially launch next week.

Listen to the webinar here: