HCI Webinar Recap: Net Connected Score, A New KPI for Workplace Culture, with Dennis S. Holland

In the latest HCI Webinar, Dr. Jonathan H. Westover talks with Dennis S. Holland about the Net Connected Score, a new KPI for workplace culture. Below is a summary of the main points from their conversation! Check out the full episode and let us know what you think!

Watch the episode here:

Quick Recap

Jonathan and Dennis discussed the concept of a "net connected score" as a new KPI for workplace culture, emphasizing the importance of employee engagement and connection in organizations. They explored the potential of regular surveys to gauge organizational performance and provide valuable insights into employee satisfaction and retention. The conversation highlighted the need for a culture of connection and proactive investment in creating a positive employee experience to unlock an organization's full potential.

Net Connected Score for Culture

Jonathan and Dennis discussed the concept of a "net connected score" as a new KPI for workplace culture. Dennis, CEO of Quantum Connections, shared his background in creating market opportunities and building brands. He also mentioned his work in transforming the organization's 40-year history of clinical innovations into a new era of growth and transformation. The conversation also touched on the idea of using the net connected score as a metric to improve workplace culture and teams.

Relationships and Connection in Business

Dennis discussed the importance of relationships in business, drawing on the work of Fred Reicheld and the Net Promoter Score. He introduced a new question, "On a scale of 1 to 10, how seen and heard do you feel by your direct supervisor?" which he believes captures the primary motivators of high performance teams and the fundamental human need for connection. Dennis shared the results of a 12,000-person survey across 49 industries, which showed a correlation between the level of connection in the workplace and engagement, retention, and profitability of the organization.

Understanding Employee Engagement Beyond Metrics

Dennis from the leading research firm discussed the importance of understanding employee engagement beyond just metrics. He highlighted that only 21% of employees are actively engaged, while 79% are either disengaged or actively disengaged. Dennis emphasized the need to understand why employees are disengaged or actively disengaged, rather than just acknowledging the high percentage.

Identifying Disengagement and Increasing Workplace Connection

Dennis discussed a new tool that surveys companies to identify disengaged and engaged groups, analyzing their behaviors and providing practical advice to increase engagement. He emphasized the importance of understanding why disengagement is occurring and how it affects retention and profitability. Dennis also mentioned that their tool builds on existing data and provides a predictive model for workplace connection. Jonathan agreed, highlighting the need for real-time information and the limitations of annual engagement surveys.

Regular Surveys for Accurate Performance

Jonathan and Dennish discussed the importance of regular surveys to accurately gauge an organization's performance. Dennish clarified that their approach is not meant to replace existing surveys, but rather to provide a more nuanced and psychologically sound question that can reveal valuable data when correlated with other organizations' work. They also explored the possibility of integrating their surveys into ongoing safety training in a manufacturing environment.

Employee Connection and Engagement Importance

Dennis Holland discussed the importance of employee connection and engagement in organizations. He emphasized the need for a culture of connection, which can be achieved through dialogue skills and tools. Dennis also highlighted the potential of their survey to provide real data and insights that can impact business performance. Jonathan agreed with Dennis's points, emphasizing the need for proactive investment in creating a good employee experience and culture. Dennis shared how to connect with him and his team, and encouraged organizations to invest in their people to unlock their full potential.

Listen to the webinar here: