A data-driven look at how large language models like ChatGPT reshaped hiring: Dr. Jonathan H. Westover’s research on Freelancer.com shows AI made customized written applications cheap—destroying a key signal of worker ability and making markets less meritocratic. Learn how customization premiums fell, high-ability freelancers lost hiring share, and total market surplus declined. This 5-minute explainer covers signal degradation, empirical evidence, equilibrium consequences, and practical playbook solutions: performance-based tests, verifiable credentials, exploratory contracts, and contract design. If this helped you, please like and share. #AI #Hiring #Freelancer #LLM #LaborEconomics #SignalDegradation

In this HCI Webinar, Dr. Jonathan H. Westover talks with Jen Recla about leading with curiosity. As a leadership coach, trainer, and outdoor enthusiast, Jen Recla is on a mission to awaken passion, joy, and the spirit of adventure in every professional endeavor. With over 15 years of organizational development experience in leadership, coaching, and mentoring, she specializes in creating growth experiences that inspire and equip individuals and teams to maximize their value and impact. She leverages her top Gallup strengths of woo, maximizer, communication, futuristic, and arranger to make learning fun, bring knowledge to others, and inspire individuals to reach their full potential.

Abstract: Large language models have fundamentally altered the economics of written job applications by reducing production costs to near-zero. This article examines the market-level consequences through evidence from Freelancer.com, a major digital labor platform. Analysis reveals how AI-generated applications degraded a critical quality signal that previously enabled efficient worker-employer matching. Pre-LLM, employers valued customized applications equivalent to a $26 bid reduction; this premium fell 64% post-LLM as customization lost predictive power for worker ability. Structural estimates reveal the equilibrium impact: eliminating credible written signals caused high-ability workers (top quintile) to experience 19% lower hiring rates while low-ability workers (bottom quintile) saw 14% higher rates. Total market surplus declined 1% while worker surplus fell 4%, with efficiency losses concentrated among high-ability workers unable to credibly differentiate themselves. These findings illuminate economic risks facing organizations that rely on written applications for screening and suggest strategic responses centered on performance-based evaluation, verifiable credentials, and contract design.

In this podcast episode, Dr. Jonathan H. Westover talks with Jen Recla about leading with curiosity. As a leadership coach, trainer, and outdoor enthusiast, Jen Recla is on a mission to awaken passion, joy, and the spirit of adventure in every professional endeavor. With over 15 years of organizational development experience in leadership, coaching, and mentoring, she specializes in creating growth experiences that inspire and equip individuals and teams to maximize their value and impact. She leverages her top Gallup strengths of woo, maximizer, communication, futuristic, and arranger to make learning fun, bring knowledge to others, and inspire individuals to reach their full potential.  Check out all of the podcasts in the HCI Podcast Network (https://www.podbean.com/podcast-network/HCI) !

Change is an inevitable and constant factor in modern organizations, often introduced with the goal of improvement. However, many change initiatives fail because they overlook the crucial human element. Change doesn’t just affect processes or systems; it deeply impacts the people involved, triggering anxiety, uncertainty, and fear. This emotional turmoil can sap productivity, stifle innovation, and lead to resistance, ultimately causing even the best plans to falter. Highlights 🔄 Change is constant but often fails due to neglecting the human impact. 💡 Uncertainty and fear among employees reduce productivity and innovation. 🗣️ Clear, honest, and frequent communication combats fear and builds trust. ⚖️ Fairness and inclusion in decision-making increase acceptance and engagement. 📚 Comprehensive skill development transforms fear into growth and retention. 🤝 Empathetic leadership and psychological safety encourage experimentation and learning. 🔄 Continuous learning and reflection build organizational resilience for ongoing change. Key Insights 🌪️ Uncertainty is the primary obstacle to successful change: The emotional response to change—uncertainty—acts like a hidden saboteur. It diverts mental energy away from work and innovation, causing employees to retreat into cautious, risk-averse behaviors. Recognizing this psychological barrier is essential; change management strategies that ignore it are doomed to fail. Effective change must treat emotional responses with as much care as operational ones. 💡 Communication is not just sharing information but building trust: Leaders who communicate clearly, frequently, and honestly create transparency that demystifies the unknown. This “turning on the lights” approach reduces anxiety and empowers employees. Importantly, communication must be two-way—listening to concerns and feedback fosters a sense of involvement and respect, which is crucial for trust and buy-in. Without trust, even the best plans will lack the necessary follower commitment. ⚖️ Fairness in process drives acceptance, regardless of outcomes: People are more likely to accept difficult changes if they believe the process was just and their voices were heard. Inclusion through committee involvement and transparent criteria for decisions help reduce resistance. Fairness combats feelings of powerlessness and alienation, transforming employees from passive recipients into active participants in change. 🎓 Investing in skill development is a strategic imperative, not a luxury: Change often brings new technologies and roles that require new skills. Without adequate support, employees face panic and failure. Organizations must provide sustained, varied learning opportunities—hands-on practice, coaching, and self-paced modules—to build confidence and competence. When employees see these efforts as career investments, they shift from resistance to engagement, reducing turnover and preserving institutional knowledge. 🤗 Empathetic leadership models the way forward: Leaders who acknowledge emotional realities and demonstrate empathy build psychological safety where employees feel seen and supported. Leading by example—using new tools, embracing new behaviors—reinforces expectations and motivates adoption. Celebrating effort and learning from mistakes fosters experimentation and innovation, essential ingredients for mastering change. 🤝 Middle managers are critical change agents: While CEOs set the vision, middle managers operate at the front lines, balancing deliverables with people care. Empowering them with training and authority to support their teams is vital. Their ability to provide emotional support, coaching, and encouragement can make or break the success of change initiatives. 🔄 Change is ongoing; resilience comes from continuous learning: Successful change is not a one-off project but a continuous process of adaptation. Organizations that institutionalize learning cycles—plan, act, review, and learn—build muscle memory for handling future changes. Creating knowledge repositories and communities of practice ensures lessons are retained and shared. Rewarding learning and teaching embeds adaptability into the organizational culture, enabling companies to thrive amid perpetual change. If this helped, please like and share to spread better change practices. #organizationalchange #ChangeManagement #Leadership #EmployeeEngagement #CapabilityBuilding

Abstract: Organizational change initiatives fail at alarming rates, often due to inadequate attention to human and capability dimensions. This article synthesizes evidence from 32 empirical studies examining employee experiences during organizational transitions. Change creates significant uncertainty that affects both organizational performance and individual wellbeing. However, organizations can mitigate negative effects through transparent communication, procedural justice, employee participation, capability development, and supportive leadership. The article presents evidence-based interventions demonstrated across healthcare, manufacturing, technology, and public sectors. Long-term success requires recalibrating psychological contracts, building adaptive capacity, and embedding continuous learning systems. By addressing both immediate transition challenges and foundational organizational capabilities, leaders can transform change from a source of disruption into a mechanism for sustainable competitive advantage.

In this HCI Webinar, Dr. Jonathan H. Westover talks with leveraging spiritual and emotional intelligence at work. Yosi Amram Ph.D. is a licensed clinical psychologist, a CEO leadership coach, and a best-selling and award-winning author. Previously the founder and CEO of two companies he led through successful IPOs, Yosi has coached over 100 CEOs—many of whom have built companies with thousands of employees and revenues in the billions. In addition to working with individuals, Yosi works with couples interested in passionate, conscious relationships that serve their psycho-spiritual healing and growth. With engineering degrees from MIT, an MBA from Harvard, and a Ph.D. in Psychology from Sofia University, he is a pioneering researcher in the field of spiritual intelligence whose research has received over 1000 citations. As a C-Suite, Amazon, B&N best-selling author of the Nautilus Book Award Gold Medal-winning Spiritually Intelligent Leadership: How to Inspire by Being Inspired, Yosi is committed to awakening greater spiritual intelligence in himself and the world. Yosi is also the founder of several non-profits, including trueMASCULINITY.org, Engendering-Love.org, and AwakeningSI.org.

The video transcript explores the concept of distributed AI within modern companies, illustrating how artificial intelligence has evolved from being an exclusive, centralized resource to a widely accessible tool used by various teams across organizations. This decentralization allows individual departments—such as marketing, customer service, and operations—to develop AI solutions tailored to their specific needs, leveraging their unique knowledge of customers and workflows. The metaphor of a grand estate garden is used to depict this distributed approach, where each gardener tends their own plot, fostering diversity and innovation. Highlights 🌱 Distributed AI empowers individual teams within a company to develop tailored AI solutions. 🤝 Coordination, not control, is essential to managing diverse AI systems across departments. 🛡️ Federated rules establish critical boundaries around privacy and bias without stifling innovation. 📋 A central AI project registry promotes transparency and prevents duplication of effort. 🏗️ Shared platforms and tools reduce redundant development and encourage interoperability. 👩‍🏫 A center of excellence supports teams with training, expert advice, and best practices. 🌟 Distributed AI drives organizational dynamism, enabling faster, smarter, and more responsive businesses. Key Insights 🌿 Decentralization fosters innovation through local expertise: By giving each team autonomy to build AI solutions tailored to their specific domain, companies unlock creativity and responsiveness that centralized AI models cannot match. Teams intimately understand their customers and workflows, enabling them to solve problems more effectively and rapidly. This approach mirrors the diversity and specialization found in a garden where different gardeners cultivate distinct plants suited to their plot. ⚠️ Fragmentation risks require thoughtful governance: While decentralization brings benefits, it also carries the risk of creating silos of incompatible AI systems, much like gardeners growing plants that cannot coexist harmoniously. Without coordination, these isolated efforts can lead to inefficiencies, communication breakdowns, and security vulnerabilities. Managing this complexity demands governance frameworks that balance freedom with essential constraints. 🛡️ Federated rules serve as gentle guardrails: Instead of imposing rigid, top-down mandates, federated rules allow teams to innovate within a set of agreed-upon boundaries. These rules typically focus on non-negotiable principles such as data privacy, ethical AI use, and bias mitigation. This approach preserves autonomy while ensuring that critical corporate standards are universally upheld, fostering responsible AI deployment. 📊 Visibility through a central registry enhances collaboration: Maintaining a company-wide inventory of AI projects helps prevent redundancy and encourages knowledge sharing. This transparency transforms distributed AI efforts from isolated pockets into a connected ecosystem where teams can learn from each other, identify synergies, and avoid working at cross-purposes. 🏗️ Shared platforms streamline development and promote interoperability: Providing common cloud-based infrastructure, pre-approved data sources, and reusable AI components lowers barriers for teams to adopt AI and ensures that different systems can “speak the same language.” This shared resource pool maximizes efficiency and drives consistency without sacrificing the freedom to innovate. 👥 Human expertise complements technology: Technology alone cannot guarantee successful distributed AI. A dedicated center of excellence staffed by knowledgeable practitioners offers crucial support through training, consultations, and dissemination of best practices. This human element cultivates a culture of responsible AI use and empowers teams to become proficient “gardeners” rather than relying solely on a central authority. 🌟 Distributed AI as a strategic advantage: Embracing distributed AI represents a significant shift in how companies harness technology, transforming them into more agile, intelligent, and customer-centric organizations. The challenge lies in managing the tension between local autonomy and central coordination, ensuring that the collective “garden” flourishes as a cohesive, productive whole rather than devolving into chaotic fragmentation. When balanced correctly, distributed AI unlocks a new era of digital creativity and operational excellence. #DistributedAI #AIGovernance #EnterpriseAI OUTLINE: 00:00:00 - A Rather Splendid, If Unruly, Digital Garden 00:01:23 - The Bountiful Harvest and the Hidden Weeds 00:03:18 - A Few Sensible Rules for the Digital Estate 00:04:28 - The Practical Business of Pruning and Planting 00:05:45 = A Steady Hand on the Tiller, Not a Fist on the Brake