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Building Stronger Relationships at Work: The Power of Effective Listening

In today's fast-paced business environment, building strong relationships with colleagues, clients, and partners is crucial for success. While many factors contribute to developing positive connections, one often-overlooked aspect is the way we listen to others. Research suggests that the way we listen can significantly impact how others perceive us and whether they choose to trust us.

Today we will explore the importance of effective listening in building stronger relationships at work and provide practical tips to improve your listening skills.

The Importance of Listening in Building Trust

Trust is the foundation of any successful relationship, and it's no different in a professional setting. When we listen actively and empathetically, we demonstrate that we value and respect the other person's thoughts and opinions. This helps to establish a sense of mutual trust, which is essential for collaboration and teamwork.

Studies have shown that the brain forms an initial impression of a person's intent within just 0.07 seconds of a conversation. This means that the way we listen can greatly impact how others perceive us and whether they choose to trust us. By actively listening, we can convey that we're engaged, interested, and committed to understanding the other person's perspective.

Four Tips to Become a Better Listener

Becoming a better listener requires practice, but it's a skill that can be developed over time. Here are four tips to help you improve your listening skills:

a. Give the Speaker Your Undivided Attention: In today's world, distractions are everywhere. It's easy to get sidetracked by emails, phone notifications, or other colleagues. However, giving the speaker your undivided attention is crucial for effective listening. Make eye contact, put away your phone, and avoid multitasking. This shows that you value the other person's time and are committed to understanding their perspective.

b. Use Active Listening Techniques: Active listening involves more than just hearing the words being spoken. It requires interpreting body language, tone of voice, and other nonverbal cues. To become a better active listener, use techniques like paraphrasing, summarizing, and reflecting. Repeat back what you've heard to ensure understanding and show that you're actively engaging with the speaker.

c. Avoid Interrupting: Interrupting the speaker not only disrupts the flow of the conversation but also convey's that you're not interested in what they have to say. Instead, wait for the speaker to finish their thoughts before responding. Avoid finishing their sentences for them or jumping to conclusions. This shows that you value their input and are willing to take the time to understand their perspective.

d. Practice Mindfulness: Mindfulness is the practice of being present in the moment, without judgment. It can help you stay focused and avoid distractions. By practicing mindfulness, you can improve your ability to listen actively and respond thoughtfully. Try taking a few deep breaths before a conversation or meeting to help you stay centered and focused.


Effective listening is a crucial component of building stronger relationships at work. By actively listening to others, we demonstrate that we value and respect their thoughts and opinions, which helps establish trust and foster positive connections. By implementing the four tips outlined above, you can become a better listener and improve your relationships with colleagues, clients, and partners. Remember, building stronger relationships takes time and effort, but the benefits are well worth it. By prioritizing effective listening, you'll be better equipped to navigate challenges, collaborate effectively, and achieve success in your professional endeavors.


Jonathan H. Westover, PhD is Chief Academic & Learning Officer (HCI Academy); Chair/Professor, Organizational Leadership (UVU); OD Consultant (Human Capital Innovations). Read Jonathan Westover's executive profile here.



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