In this HCI Webinar, Dr. Jonathan H. Westover talks with Lamell J. McMorris about his book, THE POWER TO PERSIST: 8 Simple Habits To Build Lifelong Resilience. Lamell J. McMorris is a nationally recognized entrepreneur, activist, and changemaker dedicated to advancing equity and revitalizing underserved communities. Growing up on the South Side of Chicago, he went on to find phenomenal success as a D.C. policymaker, a consultant in the financial and professional sports arenas, and a civil and human rights advocate. McMorris is the founder and CEO of the Washington, D.C.-based company Phase 2 Consulting, which offers strategic insight and external affairs services to some of the nation's leading decision-makers in the private, public, and nonprofit sectors, including Fortune 100 companies. He is also founder and managing principal of Greenlining Realty USA, a comprehensive urban redevelopment firm dedicated to neighborhood investment, redevelopment, housing rehabilitation, and home improvement in low-income communities. He holds a BA in Religion and Society from Morehouse College, a MDiv in Social Ethics and Public Policy from Princeton Theological Seminary, and a DLP in Law and Policy from Northeastern University.

This video presents a critical examination of AI implementation failures and underscores the importance of integrating human factors into AI-driven transformations. It opens with a cautionary tale of a large logistics company that deployed an AI-powered routing system intended to optimize delivery efficiency but instead caused serious operational disruptions, driver dissatisfaction, and significant financial losses exceeding $100 million. The core lesson is that AI is not purely a technical endeavor but a sociotechnical system involving technology, processes, and people. The narrative stresses that AI outputs require human interpretation, judgment, and cultural adaptation within organizations. Highlights 🤖 AI failures can cost millions, damage trust, and harm reputations. 🚚 Ignoring human factors in AI leads to operational chaos and employee turnover. 🧠 AI is a sociotechnical system—technology and people must work together. 👩‍⚕️ Human judgment is essential in interpreting AI outputs, especially in sensitive fields like healthcare. ⚙️ Traditional CIO/CTO roles focus on stability, not transformation. 🌉 The Chief Innovation and Transformation Officer (CITO) bridges technology and human-centered change. 📊 Practical AI success requires governance, workforce planning, and iterative testing. Key Insights 💸 Cost of Ignoring Human Factors in AI Deployment: The logistics company’s $100 million loss illustrates that AI systems ignoring human workflows and expertise can lead to operational failure. AI outputs must be integrated with human experience to avoid costly disruptions and morale collapse. This case highlights that technological sophistication alone is insufficient for success. Organizations must consider the lived realities of frontline workers who interact with AI daily. 🤝 AI as a Sociotechnical System: AI is not just algorithms and data; it is a system that includes people and processes. This insight reframes AI from a purely technical challenge to a complex organizational change. Decision-making becomes a shared responsibility between AI outputs and human judgment, requiring new workflows, communication practices, and cultural adjustments. This perspective mandates interdisciplinary collaboration and staff involvement in AI design and deployment. 👩‍⚕️ The Role of Human Judgment in AI-Augmented Decisions: The example of AI assisting doctors shows that even highly accurate AI models must be contextualized by human expertise. Doctors interpret AI diagnoses, apply ethical considerations, and communicate empathetically. This demonstrates that AI should augment rather than replace human decision-making, especially in fields with high stakes and ethical dimensions. 🛑 Limitations of Traditional Tech Leadership in AI Transformation: CIOs and CTOs focus primarily on operational stability—cybersecurity, system uptime, and risk mitigation—which are critical but often hinder innovation. Their risk-averse mindset and workload leave limited bandwidth for transformative AI initiatives. Recognizing this limitation is crucial for organizations looking to harness AI’s full potential. 🌐 Emergence of the Chief Innovation and Transformation Officer: The new leadership role represents a paradigm shift. The CITO’s mandate is broader than technology management; it includes fostering cross-functional collaboration, embedding ethical AI governance, and aligning technology with human and business needs. By acting as a bridge between technical teams and frontline operations, the CITO ensures AI initiatives are designed with stakeholder input, increasing ownership and reducing resistance. ⚖️ Governance and Ethical Frameworks Are Essential: Establishing clear rules for AI usage, including fairness, bias prevention, and human oversight, is foundational. Without governance, AI projects risk ethical failures and legal complications. The governance council unites technology, legal, ethics, and business perspectives to create trust and accountability, which are prerequisites for sustainable AI adoption. 🎯 Practical Steps for Successful AI Adoption: The video outlines actionable recommendations: (1) empower the transformation role with executive authority, (2) build governance structures to define ethical AI use, (3) plan for workforce changes by anticipating role impacts and training needs, and (4) pilot AI solutions in controlled environments to measure both business outcomes and employee morale. These steps emphasize intentionality and continuous learning, contrasting with ad hoc or purely technical rollouts.

Abstract: Trait Activation Theory (TAT) provides a powerful framework for understanding how personality traits manifest as workplace behaviors in response to situational cues. This systematic review synthesizes recent empirical evidence on TAT's applications in organizational settings, examining its predictive validity for job performance, innovation, knowledge sharing, and employee well-being. Drawing on interdisciplinary research spanning organizational psychology, human resource management, and leadership studies, this article demonstrates that trait-relevant situational cues—including task demands, social interactions, and organizational structures—significantly moderate the relationship between personality and work outcomes. Evidence suggests that organizations achieving optimal person-environment fit through TAT-informed talent strategies report measurable improvements in individual performance (15-25% gains), team effectiveness, and innovation outputs. The review identifies evidence-based interventions across recruitment, job design, leadership development, and organizational culture that enable practitioners to activate beneficial trait expressions while minimizing counterproductive behaviors. Implications for building adaptive, trait-conscious talent ecosystems are discussed.

The video explores the concept of Trait Activation Theory (TAT) as a transformative approach for improving organizational performance by aligning employee personality traits with the right environmental cues at work. Traditional hiring focuses on identifying static personality traits such as conscientiousness, agreeableness, or extraversion, assuming these traits predict success regardless of context. However, TAT reveals that personality traits are latent potentials activated only by specific situational cues, meaning an employee’s effectiveness depends heavily on how well their role and environment trigger their strengths. Highlights 🔑 Trait Activation Theory reveals personality traits as dormant potentials activated by specific situational cues. 🚀 Proper alignment of job cues and employee traits can boost performance by up to 25%. 🧩 Environmental cues are categorized as demand, allow, and constrain, each influencing trait activation differently. 🎯 Hiring strategies should focus on situational assessments that mimic job cues rather than relying on generic personality tests. 👥 Leaders play a crucial role as “cue managers” who design and adjust environments to maximize employee strengths. ⚠️ Poor person-environment fit leads to ego depletion, disengagement, turnover, and significant business costs. 🌟 The shift from finding perfect people to designing activating environments empowers organizations to unlock untapped human potential. Key Insights 🔍 Personality Traits Are Context-Dependent, Not Fixed: Traditional hiring often treats traits like conscientiousness or extraversion as fixed predictors of job success. TAT challenges this by demonstrating that traits are latent potentials, activated only by the right environmental signals. This insight shifts the paradigm from static personality assessment to dynamic environment design, emphasizing the interplay between person and situation. Organizations must reconsider how they evaluate talent and recognize that an employee’s success depends on whether their work environment calls forth their best qualities. 🛠️ Environmental Cues Shape Behavior and Performance: The theory categorizes situational cues into demand cues (which require specific behaviors), allow cues (which permit expression of traits), and constrain cues (which restrict behaviors). For example, a tight deadline (demand cue) activates conscientiousness, whereas an unstructured brainstorming session (allow cue) activates openness to experience. Understanding these categories helps leaders intentionally craft work environments that strategically trigger desired traits, turning the workplace into a catalyst for performance rather than a limiting factor. 🎯 Strategic Job Design and Hiring Enhance Trait Activation: Instead of relying on generic personality tests, organizations should use behavioral interviews, situational judgment tests, and work simulations that replicate real job cues. This method assesses candidates’ trait activation in context, providing more predictive and actionable insights. Additionally, job crafting—allowing employees to reshape tasks to align with their strengths—enables continuous activation of positive traits, boosting engagement and job satisfaction. This approach moves beyond “fit” as a static concept to an ongoing dynamic process. 👩‍💼 Managers as Environmental Architects: Managers are pivotal in managing situational cues through task assignments, deadlines, feedback, and cultural signals. By training leaders to recognize team members’ personality traits and adjust cues accordingly, organizations can cultivate an environment that unleashes collective strengths. This empowerment of leaders transforms them into “cue managers” who orchestrate high-performing teams through thoughtful environmental design rather than solely focusing on individual talent acquisition. ⚠️ Consequences of Poor Person-Environment Fit Are Significant: When there is a mismatch between employee traits and job cues, individuals experience ego depletion—a state of mental exhaustion caused by constantly suppressing natural tendencies. This leads to decreased engagement, burnout, and poor well-being. The organizational implications include higher turnover rates, increased recruitment and training costs, reduced productivity, more mistakes, and stagnated innovation. These costs underscore the urgency of adopting trait activation principles to prevent talent waste. Like the video if you found it useful and share with your team to start trait-conscious talent planning today. #TraitActivation #PersonEnvironmentFit #TalentManagement #HR #Leadership #Innovation #JobDesign OUTLINE: 00:00:00 - Intro to Trait Activation + 25% Hook 00:01:54 - How Situations Unleash Potential 00:03:36 - From Evidence to Action (Leaders & HR) 00:05:04 - Blueprint for Leaders & Culture 00:06:33 - The High Cost of Misfit; The Gains from Fit 00:07:59 - Gains from Getting It Right + Call to Action

Abstract: Individual work performance fluctuates considerably within persons across days and even hours, yet traditional performance models focus primarily on stable between-person differences. This article synthesizes recent research demonstrating that momentary affective states substantially influence episodic work performance through their impact on attentional resource allocation. Drawing on affective events theory and the episodic performance framework developed by Weiss and colleagues, we examine how negative emotional states misallocate attention away from task demands, impairing concurrent performance, while certain positive affective states can enhance attentional focus. We distinguish between background core affect and discrete emotion episodes, showing that emotion episodes—characterized by heightened arousal, cognitive elaboration, and regulatory demands—exert particularly strong effects on attention and subsequent depletion. The article integrates evidence from experience-sampling studies across diverse occupations and discusses organizational implications for performance management, work design, and employee wellbeing. Practitioners gain insight into managing the affective climate of work, designing tasks with appropriate attentional pull, and recognizing that daily performance variability represents meaningful psychological processes rather than mere measurement error.

The video explores the profound impact of emotions on workplace productivity, emphasizing that fluctuations in performance throughout the day are less about skills or knowledge and more about emotional states. It distinguishes between two emotional experiences that influence work: the background mood, a subtle and persistent emotional tone that colors the entire day, and emotion episodes, which are intense, short-lived reactions to specific events. Both significantly affect focus, creativity, and task engagement. Research reveals that variations in productivity within the same individual across different times often surpass differences between different workers. Emotional events—ranging from minor irritations to major successes—hijack attention and divert cognitive resources, causing inconsistent performance. Highlights 🌤️ Emotional states, not skills, drive fluctuations in productivity throughout the workday. ⚡ Two key emotional influences: background mood (persistent) and emotion episodes (short, intense). 📊 Research shows productivity varies more within individuals over time than between different employees. 🛠️ Practical workplace interventions include emotional check-ins, meaningful task design, and micro-breaks. 🤝 Creating safe spaces to discuss emotions improves team well-being and performance. 🎯 Connecting daily work to a larger purpose anchors attention and motivation. 🧠 Recognizing emotions as part of our cognitive system is essential for modern work management. Key Insights 🌡️ Emotional Weather Shapes Daily Performance: The concept of background mood as an emotional “weather” highlights how subtle, persistent feelings influence our cognitive functions across hours or days. This ongoing emotional climate can either facilitate creativity and problem-solving or hinder willingness to engage with challenges, underscoring the importance of managing mood at both individual and organizational levels. ⚡ Emotion Episodes Hijack Attention: Short, intense emotional reactions demand immediate mental resources, diverting focus from primary tasks. This explains sudden drops in productivity triggered by specific workplace events like criticism or anxiety. Understanding this mechanism helps leaders appreciate why even small emotional triggers can have outsized effects on work output. 🔄 Intra-Personal Variability Exceeds Inter-Personal Differences: Productivity fluctuates more within a single person during the day than it differs between colleagues. This challenges traditional performance assessments and calls for dynamic, real-time management approaches that recognize workers’ emotional states rather than static evaluations based on averages or fixed schedules. 📈 Emotions Are a Manageable Resource, Not a Liability: Rather than ignoring emotions or viewing them as distractions, organizations can harness emotional data to improve work environments. Simple tools like mood check-ins provide actionable insights into team well-being and stress patterns, enabling proactive interventions that prevent burnout and sustain productivity. 🎯 Meaningful Work Enhances Focus Despite Emotional Challenges: Tasks that are perceived as purposeful and connected to a larger mission naturally capture attention and maintain engagement, even during emotional turbulence. Leaders can boost resilience by linking employees’ daily contributions to real-world impacts, creating intrinsic motivation that buffers against disruptive feelings. ⏸️ Frequent Micro-Breaks Restore Cognitive Resources: The brain operates optimally in sprints followed by rest. Encouraging short, regular breaks rather than relying solely on long lunch periods helps workers recover focus and energy, leading to higher sustained productivity. This insight calls for rethinking traditional workplace routines and norms around breaks. 🤗 Empathy and Emotional Safety Are Leadership Imperatives: Training leaders to recognize emotional distress and respond with empathy and flexibility is crucial. Emotional safety fosters open communication, reduces stigma around mental health, and allows teams to surface systemic issues early. This shift in leadership mindset can transform workplace culture from mechanistic to humane and adaptive. If this helped, please like and share — it supports getting these insights to teams that need them. #EmotionalDynamics #Productivity #WorkPerformance #AttentionalResources OUTLINE: 00:00:00 - The Hidden Drain on Your Daily Work 00:01:13 - Attention Under Attack 00:02:30 - The Science of a Bad Workday 00:03:28 - Three Practical Fixes for an Emotionally Smarter Workplace 00:05:11 - Building a More Human, More Productive Future

In this HCI Webinar, Dr. Jonathan H. Westover talks with Stephanie Van Meter about talent enhancing development and employee engagement within your team. As Chief Operating Officer at Ammunition, Stephanie is a distinguished leader known for fostering teamwork, strengthening communication, and driving organizational growth. Joining Ammunition in 2022, she advanced from Chief of Staff to Chief Operating Officer in 2024, a testament to her leadership and impact across the agency. Her strategic guidance has been instrumental in Ammunition’s recognition by Adweek’s Fastest Growing Agencies, Inc. 5000, The Financial Times, and the Atlanta Business Chronicle. Previously, as Director of Operations, Process, and Development for Barry’s, an international boutique fitness brand, she launched the company’s first learning management system and optimized operational best practices. Stephanie’s passion for people development, operational excellence, and clear communication continues to drive her success and the success of the organizations she leads.

This video presents a compelling exploration of the evolving role of leadership in an AI-driven world. Artificial intelligence has become an integral part of the workplace, capable of analyzing vast datasets, drafting reports, writing code, and even suggesting strategic decisions. This rapid technological advancement has generated anxiety among leaders, who fear obsolescence. However, the core message is that AI does not render human leadership irrelevant; instead, it redefines what leadership truly entails. While AI excels at handling calculations and automating routine tasks, human leaders must focus on the uniquely human aspects of leadership—fostering connections, meaning, and ethical judgment. Highlights 🤖 AI is transforming workplaces, but it enhances rather than replaces human leadership. 🌟 Leadership must shift from expertise to fostering meaning and connections. 🔍 The new leader is an explorer who asks questions and encourages curiosity. 🏢 Organizational structures need to become flatter and more transparent to harness AI effectively. 🔄 Transparency and explainability in AI build trust and shared accountability. 🧠 Leaders must use AI to reclaim mental energy for uniquely human tasks like ethical judgment. 💡 The future of leadership is about amplifying humanity, not competing with AI. Key Insights 🤖 AI as a Tool, Not a Threat: The transcript clarifies that AI is not a competitor aiming to replace leaders but a tool that automates routine and knowledge-intensive work. The anxiety leaders feel stems from a misunderstanding of leadership’s evolving nature. This insight shifts the narrative from fear to opportunity, urging leaders to partner with AI rather than resist it. 🌱 Leadership Redefined: From Expert to Explorer: The traditional leadership model based on expertise is obsolete because AI can provide answers faster and more comprehensively. Instead, leadership now revolves around creating an environment for collective discovery, curiosity, and learning. This requires humility, vulnerability, and a willingness to admit uncertainty—a profound cultural shift in leadership identity. 💬 Meaning as the Core of Leadership: Efficiency and output metrics driven by AI can depersonalize work, turning employees into mere cogs in a machine. Leaders must counteract this by embedding purpose into daily activities and decisions, using simple rituals and storytelling to connect tasks to organizational values. Meaning is a motivational force that AI cannot replicate, making it a critical leadership focus. 🏢 Organizational Design Must Evolve: AI’s speed and scale outpace traditional hierarchical decision-making processes. Leaders must redesign systems to be flatter, more decentralized, and transparent, pushing decision-making closer to frontline teams. This enhances agility, responsiveness, and allows organizations to fully leverage AI’s capabilities while maintaining human judgment. 🔍 Explainability and Transparency in AI: Trust is essential when AI influences important decisions. Leaders need to champion explainable AI, ensuring models and algorithms are understandable to a broad organizational audience, not just data scientists. This promotes fairness, accountability, and helps prevent bias, fostering a culture of ethical AI use. 🤝 Human-in-the-Loop as a Leadership Imperative: Despite AI’s capabilities, critical decisions—especially those involving ethical considerations—must remain human-centered. Leaders should implement human-in-the-loop protocols where AI suggestions are reviewed and validated by humans, ensuring empathy and context remain part of the decision-making process. This exemplifies a balanced partnership between technology and humanity. 💡 Leadership as a Catalyst for Growth and Collaboration: The shift from authoritative to facilitative leadership transforms leaders from bottlenecks to catalysts. By encouraging experimentation, asking questions, and enabling psychological safety, leaders nurture innovation and collective intelligence. This approach aligns with AI’s strengths and addresses its limitations, fostering a more adaptive and resilient organization. If this helped, please like and share to spread these ideas. #AILeadership #HumanLeadership #LeadershipDevelopment #FutureOfWork