Check out Dr. Westover's latest contribution in today's #Forbes expert panel article, "16 Coaches Share What They Wish They Knew Before Taking On Their First Client."
"Under-Promise, Over-Deliver: Effectively managing expectations is a major part of developing and maintaining any client relationship. While a healthy practice of self-confidence is vital, it is also important not to promise the moon. More importantly, listen carefully to your client and their stated needs, ask lots and lots of probing questions to get beneath the surface and help them define their goals and desired outcomes." - Dr. Jonathan H. Westover