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HCI Webinar: The Biggest Concerns for HR Leaders in the Next 90 Days, with Amy Dufrane

In this HCI Webinar, Dr. Westover talks with Dr. Amy Dufrane, CEO of HRCI, about the biggest challenges facing HR leaders right now, the biggest concern for HR in the next 90 days, how to make HR more business relevant, and her journey in transforming HRCI.

Watch the video here:

Check out the podcast here:

Dr. Amy Dufrane’s ( vision has created an innovative learning organization to meet new career, business and workforce demands. HRCI®, with a suite of eight credentials, continues to provide the most trusted and recognized HR certifications worldwide. Under her leadership, HRCI has continued to expand its offerings to include self-paced learning and professional development opportunities.

In 2018, the organization introduced HRCI upSkill e-learning and assessment modules to help professionals at all levels improve their supervisory skills and become leading custodians of human capital initiatives that reduce risk, engage employees and drive company goals. She is the co-founder of the podcast Inevitable: The Future of Work and the facilitator, author and motivator behind The Rise of HR: The Future of Work with 73 HR thought leaders, including Dave Ulrich, Libby Sartain and Bill Schiemann.

Before joining HRCI, Dufrane has spent more than 25 years as an innovator of human capital strategies for progressive organizations. She also serves on the Wall Street Journal CEO Council, is a member of the CEO Roundtable and a member of the advisory board for the Columbia Lighthouse for the Blind and the Next Concept Human Resources Association.

Dufrane holds a doctorate from The George Washington University, an MBA and MA from Marymount University and a BS from Hood College. She is also an adjunct faculty member at Marymount University She is certified by HRCI as a Senior Professional in Human Resources® (SPHR®) and has a Certified Association Executive (CAE) credential from the American Society of Association Executives, The Center for Association Leadership.

Her honors and awards include: 2019 DCA Live Nonprofit Leadership Award; smartCEO Award for Healthy Workplaces; International Development Accelerator (IDATeam) and Associacion Mexicana en Direccion de Recuros Humanos A.C. Award; American Society for Quality Middle East Africa Quality Fundamentals in the Digital Age Award; The Executive Council of The Adjutant General’s Corps Regimental Association Order of Horatio Gates Honorary Medal; and recognition for dedication and service to the HR industry by the Human Resource Leadership Awards of Greater Washington.

As a global business leader, Dufrane is committed to advancing organizations by identifying opportunities to develop human capital that is responsive to the demands of the competitive economy. She is adept at thinking strategically to identify future workforce needs and requirements by creating processes and solutions that empower individuals to enhance their professional credibility and the organizations they serve. As a Chief Executive Officer at HRCI, Dufrane recognizes constantly shifting technologies, laws, and workplace environments require diverse knowledge, skills and experience.

Collectively, these factors have disrupted businesses and created opportunities for HR to develop strategies that encompass broader learning as a critical ingredient that will drive successful businesses. In fact, 98 percent of Fortune 500 companies have HRCI-certified professionals among their leadership ranks. Her thought leadership in the future of work encourages individuals to stand at the cutting edge, discover new skills and become fiercely agile.



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